Refund policy
Returns
I want you to love living with your painting. If it isn't right, you can return it within 14 days of delivery.
- Email me at jameshoneycuttart@gmail.com to start a return. Please don't ship anything back before we've talked.
- Pack the painting in its original packing materials, exactly as it arrived. Oil and cold wax leaves a soft, textured surface, and nothing can touch the painted face in transit.
- You arrange and pay for return shipping, insured for the full purchase price, to my studio in San Diego.
- Once it arrives back in the condition it left, I'll refund the purchase price to your original payment method within 10 business days. Shipping charges aren't refunded.
If it arrives damaged
Every painting is packed to protect its surface. If yours arrives damaged, email me within 48 hours of delivery with photos of the box and the painting, and keep all the packing materials (the carrier needs them for a claim). I'll make it right, whether that's a repair, a replacement or a full refund.
Final sales
Commissions and paintings bought in person at a showing or studio visit are final sales. You've already seen the real surface, which is what a return window is for.